Refund Policy
Last updated: March 15, 2025
At inozinexpivia, we're committed to providing exceptional franchise consulting services. Our refund policy reflects our dedication to client satisfaction while maintaining fair business practices. This policy outlines the circumstances under which refunds may be requested and the process for handling such requests.
Refund Eligibility Criteria
Refunds may be considered under specific circumstances. We evaluate each request individually, taking into account the nature of our services and the progress made on your franchise consulting engagement.
- Service cancellation requests within 14 days of initial consultation
- Material breach of service agreement by inozinexpivia
- Failure to deliver agreed-upon consulting milestones within specified timeframes
- Mutual agreement to terminate services due to misaligned expectations
- Documented service quality issues that cannot be resolved through alternative means
- Cancellation due to unforeseen personal circumstances preventing participation
Important: Refund eligibility does not apply to completed consulting sessions, delivered reports, or services already rendered in full.
Refund Request Process
Our refund process is designed to be straightforward and transparent. Follow these steps to submit your refund request:
Submit Written Request
Contact us via email at info@inozinexpivia.world with your refund request. Include your client details, service agreement reference, and reason for the refund request.
Initial Review
Our team will acknowledge receipt within 2 business days and begin reviewing your request against our refund criteria and service delivery records.
Assessment Period
We conduct a thorough evaluation of your case, including consultation with relevant team members and review of all service documentation. This typically takes 5-7 business days.
Decision Notification
You'll receive our decision via email, including detailed reasoning and next steps. If approved, we'll initiate the refund process immediately.
Common Refund Scenarios
Here are typical situations where refunds may be considered, along with expected processing timeframes:
Early Cancellation
If you need to cancel services within 14 days of signing, we may offer a partial or full refund depending on work already commenced.
Service Delivery Issues
When we're unable to meet agreed-upon service standards or timelines, refunds may be considered for undelivered portions.
Unforeseen Circumstances
Personal or business circumstances that prevent you from continuing with our services may qualify for partial refunds.
Refund Payment Methods
Refunds are processed using the same payment method as your original transaction. Here are typical processing timeframes:
Important Considerations
- Refunds are calculated based on services not yet delivered or materially affected by service issues
- Administrative fees may apply for processing refunds, deducted from the refund amount
- Refund decisions are final and based on the specific circumstances of each case
- Any materials or resources provided remain the property of inozinexpivia and must be returned or destroyed
- Refund requests must be submitted within 60 days of the issue occurrence
- International clients may incur additional banking fees for cross-border refund transfers
Questions About Refunds?
Our client services team is here to help with any questions about our refund policy or to assist with your refund request.